Orders & Delivery
How will the pandemic affect my delivery?
Due to high demand for online shopping and the pandemic, our couriers are reporting expected delays to the arrival of packages.
Please allow extra time for your order to arrive with you as there are currently extra procedures in place which may cause delays in your local area.
On our website you will find our usual delivery time-frames but please be aware that UK packages could take up to an extra 3 working days to arrive, packages to Europe an extra 7 working days.
Eco Bravo only ships to UK, Republic of Ireland and Europe.
- Standard UK Delivery (Tracked) - £3.62
- DPD Door 2 Door - Tracked Next Day Delivery to UK within 1 working day - £10.79
- DPD Local Drop off at Shop (Tracked) - £7.79
- DPD Local Shop to Shop (Tracked) - £4.79
- Standard EU Delivery (Tracked) - £14.95
How long does it take for my order to arrive?
Our current processing time to dispatch an order is 1-2 working days (Monday-Friday), not including the day the order was received.
For deliveries within the UK, you can expect your order to arrive within 2 to 4 days, and we can offer you Free Delivery for orders over £30.
For deliveries to Europe you can expect your delivery to arrive anywhere between 3 to 5 working days from the moment of your order. We can also offer you Free EU Delivery for any orders you place over £150.
Is there a risk of catching COVID-19 from a package?
The latest guidance and advice suggests that the risk is very low as the virus does not survive outside of the human body for more than 24 hours. We would always recommend following the government advice which is to wash your hands after touching the parcel and recycling (or disposing) of the external packaging.
For packages being returned to us, they will be held for 48 hours before being processed in-line with the latest advice and guidance.
Where is my order?
Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
Please email us at firstname.lastname@example.org with your name and order number and we will be able to help locate your order details.
What payment methods do you accept?
You can purchase on our website using a debit or credit card, and we offer Paypal, Google Pay and Klarna. You can also use an Eco Bravo gift card.
Which currency will I be charged in?
We currently only support GBP for items and shipping fees. For international currencies, please note your bank and payment method may apply the corresponding conversation rate of the currency you choose, and additional processing fees.