Returns & Refunds
We’re experiencing some delays with returns at the moment. All of our couriers and postal services are experiencing delays with getting parcels to us due to a huge surge in online orders. Also, when parcels arrive they must be set aside for 48 hours before processing can begin to ensure we’re following the government guidelines related to COVID-19. Therefore with these two issues combined you may see some delays in your exchanges being processed and money being refunded. Therefore it may be 3-4 working days (excluding weekends) before you receive confirmation of receipt.
Do you accept returns?
We are happy to accept returns within 14 days of receiving your item in the following circumstances:
- The item has been purchased via the Eco Bravo website
- The item is returned in its original condition and packaging
Eco Bravo / Returns
51 Pine Grove
Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Face masks
- Health and personal care items (reusable sanitary pads, bamboo cotton buds, reusable makeup pads, soaps, bamboo toothbrushes, etc)
- Food and drink products (honey, loose leaf tea, etc)
- Water bottles, cups and straws
We cannot offer you a return, refund or exchange for the following items:
- Gift cards
- Downloadable products
Do you offer free returns?
If you have changed your mind about a product, we unfortunately do not offer free returns.
If your product is faulty, please contact our customer service team at firstname.lastname@example.org
How long will my refund take?
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.
International refunds/exchanges (if applicable)
We offer a refund ONLY for faulty items and require a photo or video evidence of the fault to process a refund.
International returns (if applicable)
We accept returns within 30 days of purchase.
You, as the customer, are going to be responsible for the return shipping costs.
The returned item must be in an unused condition and the original packaging.
Once our team has received and inspected your returned item, we will contact you via email and notify you of whether or not the refund has been approved.
Late or missing refunds (if applicable)
Should your refund fail to arrive within the expected timeframe, we would urge you to check your bank account and review the transaction history. The next course of action would be to contact your credit card company, as it might take a bit of time before the refund is officially posted.
Next, get in touch with your bank. Often, banks can issue unexpected delays in posting.
In case you’ve already gone through the entire list of options and your refund is still nowhere to be found, please do not hesitate to contact us immediately.
Sale items (if applicable)
Sadly, our refund policy does not cover items, sold under promotional prices.
Exchanges (if applicable)
UK customers only.
Should you happen to be situated within the United Kingdom, we can replace defective or damaged items. In case you wish to exchange for the same item, please get in touch with us and send your item to email@example.com
If you’ve received a gift item from our store that has been shipped directly to you, we can provide you with gift credit of equal value. Once we’ve received your returned item, you will be provided with a gift card.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will provide a refund to the gift giver, and they will be notified of your return.
Shipping costs are non-refundable.
If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you are situated, the time it may take for your exchanged product to reach you may vary.
If you have any problems with your order, please contact us.