FAQs

We are here to help!

Are all of your products sustainably made?

All of the items, listed on the Eco Bravo website have been produced in line with the highest industry standard for eco-friendliness and sustainability. We achieve this by only working with brands that we’ve researched in-depth. Before even considering working with a supplier, we take the time to evaluate their brand’s mission, vision and values, as well as the quality of their products. Only after we’ve made sure that their values align with ours they are added as a supplier on our website.

How does your delivery system work?

If all of your items are within the same order and listed for shipping to the same address, you can expect to receive one package. In rare cases, such as delays on behalf of our suppliers, or orders from different brands, you might receive separate delivery packages. Our headquarters are based in London, and the delivery times to your doorstep will vary, depending on your current location. Clients, situated within the UK, can expect their parcels to be delivered by Hermes within 2 to 3 working days. If you place an order worth over £50, you are eligible for free delivery.

Do you ship internationally?

Yes, Eco Bravo can deliver items to any part of the world. You should, however, keep in mind that the longer the distance, the more time your parcel will need to arrive. If you are situated in Europe, your order will arrive via Royal Mail, charging their standard shipping rate of £8.95. Your parcel will take anywhere between 3 to 5 working days to arrive from the moment of your order. If you are living outside of Europe, you can expect your items to arrive within 3 to 7 working days, and are eligible for free delivery if your order is worth over £100. For more information about our shipping policy, please follow this link.

What is your shop page values about?

We want to make it easy to shop by the values that you hold, e.g. supporting products with recycled materials or to make it easier to shop zero waste those which are entirely plastic-free. You can check out our values page as well as see our visual tags on the product pages.

Are my payment details secure?

Eco Bravo takes your privacy and safety very seriously. We have taken all the necessary precautions to ensure that we are only offering goods from trustworthy providers as well protected website from digital attacks. Our secure payment process allows you to utilise PayPal. If you trust us with your personal details, you can rest assured that your data is in safe hands – we are never going to share your personal data with any third parties.

Can you offer me a return?

If you’ve found your purchase lacking in some way, please do not hesitate to get in touch with us – our customer service team will be with you immediately! After a brief evaluation period, you will be notified of whether your refund has been approved. For more information about our Refunds and Returns Policy, please follow this link.